Hello and thanks for stopping by. Below I will attempt to explain this shop's policies as clearly and thoroughly as I possibly can. If you have any questions or concerns, please feel free to contact me directly. If you have a grand scheme that requires special considerations, by all means get in touch and I will be more than happy to work out terms with you. However, the following guidelines should be considered scripture unless you and I have written confirmation of any changes.
Payment will be made in full for any product (ready-to-ship and/or custom work) before the product gets anywhere near the post office.
Items will be shipped within the timeframe stated in the listing or, if the item is custom, by the agreed upon ship date.
All items are meticulously packaged with the utmost care and stamped with the word FRAGILE by me personally, because I just spent precious hours of my life lovingly making whatever I’m sending you. Should an aberrant, not to mention abhorrent, occasion of damage during shipping arise, I will not be held responsible. You are very welcome to purchase shipping insurance through my shop to ward off evil spirits. But, look, I'm not a jerk: I'll be happy to fix, replace or repair minor damages because, ultimately, I want you to have and enjoy your new item. All told, I am sure that a couple of intelligent folks like us can figure out an equitable way to overcome any problems we might encounter during the course of commerce.
All sales are final. I will fervently endeavor to get you what you want, the way you want it ... but if you buy it, you keep it.